Norby is an AI customer assistant. It helps customers choose, buy and get support.
It answers questions, recommends products, helps customers take the next step and resolves common problems after the sale. Along the way, it shows you what your customers want, where they get stuck and why they need help.
Free to create, no credit card needed, nothing goes live until you approve it.
“Norby turned our product catalog into a conversation. Customers get answers in seconds, and our team sees exactly what they were looking for.”
Anthony Fletcher · Director, Schweigen
Most websites hand the work to the customer. Norby takes it back and helps them get where they are trying to go.
“I need a bigger oven for a small kitchen, and it has to be easy to clean.”
The customer says what they are trying to do. Norby asks a couple of questions, explains the options and takes them to the right one.
One assistant that helps customers pick the right thing, buy it, and sort out problems once it arrives.
Customers often know what they want to achieve without knowing what to buy. Norby asks a few questions, explains the differences, compares the options and recommends the one that fits.
Norby does not stop at answering. Depending on how it is connected to your site, it takes customers to the right page, adds the item to the cart, collects information, qualifies an inquiry or helps them reach checkout.
Help more customers get from “I’m interested” to “I’m buying.”
Norby keeps helping after the sale. It answers from your manuals, FAQs, support documents, product information and policies, and walks customers through setup, product use and troubleshooting.
When it cannot resolve something, it collects the details and hands the customer over to a person.
Your website, your products and specifications, your manuals, your FAQs, your support content and your policies. Norby answers from the business knowledge you approve, and gets more useful the more your customers use it.
See how Norby differs from a conventional chatbotCustomers share their questions, their situation and their problems.
Norby learns what matters and where its knowledge can improve.
That learning helps Norby give more useful help in future conversations.
Every conversation tells you something your website analytics can’t. Norby listens to thousands of customer conversations and helps you understand what your customers are actually telling you.
What customers clicked.
“A lot of customers comparing these two models don’t understand the difference in installation requirements.”
“Customers regularly ask for a smaller version of this product.”
“18% of support conversations this month relate to the same setup step.”
“Customers repeatedly ask a question that isn’t answered on this product page.”
“Customers who ask Norby about these three features are more likely to progress toward purchase.”
Customers don’t think in departments. They ask Norby, whichever side of the purchase they are on.
The customer says what they need. Norby helps them get it done.
Whatever you sell, people need help choosing it and help using it. Norby does both.
From a new kitchen to a commercial fit-out, help customers work through sizing, specifications, compatibility and running costs before they decide.
“Will this fit the space, meet the spec, and what will it cost to run?”
Norby explains the differences between models, helps customers check sizing and compatibility, and guides the next purchase or quote. After the sale it answers installation, setup and care questions, and passes larger project inquiries to your team with useful context.
A quick query starts the search. Speaking gives customers room to explain what matters, whether they are choosing a product or describing a problem with one they already own. Norby is the assistant. Voice and text are simply how customers talk to it, and the choice is theirs.
“Oven with pyrolytic cleaning”
A product and a feature. A useful starting point.
“I cook most nights, bake on weekends and often have two dishes going at once. I want something easy to clean, without paying for features I’ll never use.”
Norby can follow up: “Do you bake more often than you roast?”
Illustrative example. The extra context helps Norby understand the customer’s needs before recommending an option.
Norby learns from the pages, products, manuals, FAQs and support information you already have.
Ask real customer questions, refine its knowledge and set your handover points.
Install one script. Make Norby available to visitors when you’re happy with it.
Find the questions your website isn’t answering. See which support problems keep happening. Understand what customers are asking for. Every conversation is a customer explaining what they want, and Norby keeps it in one place you can act on.
people visited this page.
Illustrative exampleWhat your customers asked for, and what stopped them
| Visitor | Customer question | Intent | When |
|---|---|---|---|
| AK | Which oven would suit how we cook? | Product fit | 2m |
| MR | Compare this oven with the next model up | Comparison | 18m |
| SJ | How do I install the one I bought? | Setup | 42m |
| TC | Where do I find the serial number? | Support | 1h |
| DL | Add this oven to my shortlist | High intent | 2h |
Free to create, no credit card needed, nothing goes live until you approve it.
